Userfront maintains a service level agreement (SLA) to protect and provide peace of mind for our customers.
If our service doesn’t meet our standards, you could be eligible for a statement credit. The free, premium, and ultimate tiers are all protected by our standard SLA.
The most important part of the SLA is that Userfront guarantees a “monthly uptime percentage” of 99.99%. If we don’t meet that mark, you shouldn’t have to pay full price.
Let’s look at how that works in a 30-day month (720 total hours).